🔄 Returns & exchange

• You can request a return or exchange within 14 days of receiving your order.
• Manufacturing defect, wrong or damaged item: the return or exchange is completely free and we cover the shipping.
• Change of mind: the product must be unused and in its original box with all accessories and packaging; return shipping is paid by the customer.
• Once we receive and check the product, we refund you within 3–7 business days using the same payment method (or InstaPay / Vodafone Cash if you paid cash).
• For hygiene reasons we don't accept returns of used in-ear earbuds whose sealed packaging was opened, unless they have a manufacturing defect.
• To request a return, send us your order number, a photo of the product and the reason on WhatsApp, and we'll arrange a pickup.

🛡️ Warranty

• All our products are 100% original; each product's warranty period is shown on its page (6 months, 1 year, 18 months, 2 or 3 years).
• The warranty covers manufacturing defects under normal use; we repair or replace the product with the same model (or an equivalent one if unavailable).
• It doesn't cover breakage, scratches or drops, water or liquid damage, misuse, opening or repairing the product elsewhere, or unstable power.
• Some products carry an international manufacturer warranty, noted on the product page.
• To use the warranty, send us your order number and a description of the issue (a short video helps) on WhatsApp.

🚚 Shipping & delivery

• We currently deliver to Cairo and Giza only (more governorates soon) through a trusted courier; your tracking number appears on the My orders page.
• Standard shipping: 2–4 business days; the price depends on your governorate and is shown at checkout.
• Express shipping: within 24 hours in Cairo and Giza.
• The courier calls before arriving, and you can open and check the package before accepting it.

💳 Payment methods

• 💵 Cash on delivery: pay the courier when your order arrives.
• ⚡ InstaPay and 📱 Vodafone Cash (or any e-wallet): after placing the order you'll see the number to transfer to; then upload the transfer screenshot or send it on WhatsApp, and we confirm your order once the money arrives.
• We will never ask for your card details, passwords or OTP codes. If anyone asks for them in our name, don't share them.

📆 Installments

Installments are coming soon to GTECH MASR. Follow our pages — we'll announce the available providers and plans as soon as they launch.

📜 Terms & conditions

• By using the site and placing an order, you agree to these terms.
• Prices are in Egyptian pounds and may change at any time, but you pay the price shown when you order.
• We may contact you to confirm your order. If a product is out of stock or there's an obvious pricing error, we'll let you know and you can cancel or choose an alternative, with a full refund if you've paid.
• You can cancel for free before the order ships; after shipping, the returns policy applies.
• Offers have time limits and discount codes can't be combined (the first app order discount can't be combined with another code).
• Your details (name, phone, address) must be correct; we may cancel orders with fake details or suspicious repeats.
• Reviews must be genuine and free of offensive language; we may remove reviews that break this rule.
• All site content and design belong to ZiraTech; product names and images belong to their owners.

🔒 Privacy policy

• What we collect: your name, mobile number, email (if provided) and address, to deliver your order and contact you about it.
• How we use it: to confirm, ship and track orders, answer your questions, and send stock or price alerts you asked for.
• We share only what's needed with the shipping company (name, phone, address). We never sell your data.
• Your data is stored securely on Google services (Firebase); only you and the store management can see your orders.
• We use measurement tools like Google Analytics, Meta Pixel and TikTok Pixel to understand where visitors come from and improve the site and ads; they use cookies and don't receive your name or phone.
• After an order you may see an offer from Google Customer Reviews to rate your experience. The offer receives your email, order number and estimated delivery date, and Google uses them only to send you the survey if you agree; if you decline you won't get anything from it.
• You can ask us to delete your data at any time via WhatsApp.

❓ FAQ